Privacy Policy

Last Updated: March 2025

At karumandovex, we're serious about protecting your personal information. This policy explains how we collect, use, and safeguard data when you interact with our advanced financial analysis services. We're based in Western Australia and comply with the Australian Privacy Principles under the Privacy Act 1988.

Information We Collect

Personal Information You Provide

When you reach out or sign up for our services, we collect basic details that help us serve you better:

  • Your name and contact information (email, phone number)
  • Business details and financial data you share for analysis
  • Payment information when you use our services
  • Communication preferences and feedback
  • Any other information you voluntarily provide through forms or correspondence

Automatically Collected Data

Like most websites, we automatically gather some technical information:

  • IP addresses and device identifiers
  • Browser type and operating system
  • Pages you visit and time spent on our site
  • Referring websites and search terms used
  • General location data (city and region level)

How We Use Your Information

We're not in the business of selling your data. Here's what we actually do with it:

Purpose Description
Service Delivery Providing financial analysis and responding to your enquiries
Communication Sending updates about services, changes, or important notices
Improvement Analyzing usage patterns to make our platform more helpful
Legal Compliance Meeting Australian regulatory requirements and obligations
Security Protecting against fraud and unauthorized access

Marketing Communications: We'll only send promotional emails if you've opted in. You can unsubscribe anytime through the link in any email or by contacting us directly.

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard security measures, but let's be honest — no system is completely bulletproof. We do our best to protect your data through:

  • Encryption of sensitive data during transmission and storage
  • Regular security audits and vulnerability assessments
  • Strict access controls limiting who can view your information
  • Secure backup procedures to prevent data loss
  • Regular staff training on data protection practices

Data Retention

We keep your personal information for as long as necessary to provide our services and meet legal requirements. Generally, this means:

Active Clients: Data retained throughout our working relationship plus seven years (to comply with Australian tax and financial regulations)

Enquiries: Contact information kept for two years unless you request earlier deletion

Technical Data: Log files and analytics retained for 12 months

Sharing Your Information

We don't sell or rent your personal information. Period. But we do share data in these limited circumstances:

Service Providers

We work with trusted third parties who help us run our business — payment processors, cloud hosting providers, and email services. These partners are contractually bound to protect your data and can only use it for the specific services they provide to us.

Legal Requirements

Sometimes we're required by law to disclose information. This might happen if we receive a valid court order, subpoena, or need to comply with Australian Securities and Investments Commission (ASIC) regulations.

Business Transfers

If karumandovex is acquired or merges with another company, your information would transfer as part of that transaction. We'd notify you beforehand and explain any changes to how your data is handled.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information:

Access and Correction

You can request a copy of the personal information we hold about you. If something's inaccurate or outdated, let us know and we'll fix it within 30 days.

Deletion and Restriction

You can ask us to delete your data, though we might need to keep some information to meet legal obligations. You can also request that we limit how we use your information in certain situations.

Data Portability

Want to take your data elsewhere? We can provide your information in a commonly used format that's easy to transfer to another service provider.

How to Exercise Your Rights: Email us at contact@karumandovex.com with your request. We'll verify your identity and respond within 30 days. If we can't fulfill your request, we'll explain why.

Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. These small files help us remember your preferences and understand how people use our site.

Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly
  • Performance Cookies: Help us understand which pages are popular and how visitors navigate our site
  • Functionality Cookies: Remember your preferences and settings

Most browsers let you control cookies through their settings. Keep in mind that blocking certain cookies might affect how our website works for you.

International Data Transfers

We primarily store and process data within Australia. However, some of our service providers operate servers overseas. When data is transferred internationally, we ensure appropriate safeguards are in place through:

  • Standard contractual clauses approved by privacy regulators
  • Verification that recipients provide adequate data protection
  • Compliance with cross-border data transfer provisions under Australian law

Children's Privacy

Our services are designed for business professionals and adults. We don't knowingly collect information from anyone under 18. If we discover we've inadvertently gathered data from a minor, we'll delete it promptly.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website. The "Last Updated" date at the top shows when the most recent changes were made.

Continued use of our services after changes take effect means you accept the updated policy. If you don't agree with the changes, you can close your account and stop using our services.

Complaints and Disputes

If you're not happy with how we've handled your personal information, please contact us first so we can try to resolve the issue. If you're still not satisfied, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

OAIC Contact Details:

Phone: 1300 363 992

Website: www.oaic.gov.au

Mail: GPO Box 5218, Sydney NSW 2001

Questions About Your Privacy?

We're here to help. Reach out if you have questions about this policy or how we handle your data.

Email: contact@karumandovex.com Phone: +61 404 220 465 Address: BUNBURY, 6230, Western Australia, Australia